Securus Technologies is one of the most recognized companies within prison industry complex in the United States. The company provides services to correctional facilities with state of the art equipment for parole tracking, detainee communications and government information management solutions, through its innovative technical solutions with the most responsive customer care service, it provides the much needed tailor made services to correctional facilities in the United States.
The Geographical Location
Securus has its headquarters in Dallas, Texas, with one outlet in Atlanta and four others in the Dallas metro area as well. The company currently serves 2,600 correctional facilities across 45 states. It has received an A+ rating for its exemplary services from the Better Business Bureau. Such high standard of service has also seen the company receive numerous positive feedbacks from satisfied clients.
For enhanced customer services, Securus built a 220 capacity domestic call center which has been considered as the largest in the industry. This has given the company total control in customer management. Customer representatives have also been adequately trained in line with the company’s standards and commitments towards its clients. The call center has been reported to have a 4.3 out of 5 satisfaction score. Securus’ simple, accessible and powerful technologies have been relied upon by correctional agencies all over the United States for greater results.
Vital customer support builds trust and enhances the business potential. Their feedback helps in improving services and standards. A number of customers gave their feedback: information from calls obtained by officers from a facility enabled them obtain a search warrant and arrest a corrupt staff member. Another customer also commented on how the company was committed to offering the best services hence improving public safety in those areas. Reporting data has also enhanced improved monitoring thus deterring contraband. Investigative tools have also made it easy for staff to conduct investigations.